State Farm® Insurance Agent Jim Hallam
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Will Frace
October 8, 2026
5
out of
5
rating by Will Frace
"Professional, courteous and competent. Have been with Jim and his team for 8 years. They made the transition seamless when we relocated from Utah 8 years ago and did the same with our latest move to Ohio."
We responded:
"Hi Will! Our dedicated team really appreciate your 5-star review! Great service at an affordable price is always our goal, and we’re happy to know we met your expectations. Thanks for your business & have a great weekend!"
Theresa Shephard
October 1, 2026
1
out of
5
rating by Theresa Shephard
"Terrible experience"
We responded:
"Hi Theresa! I'm very sorry we did not meet your expectations. I always want to find ways to make our office better so I would appreciate an email to me personally at jim@jimjhallam.net so I can understand what we did wrong after over 2 years with us. I looked through your file and did not see any issues. I am aways available by email or calendar appointment and look forward to discussing your concerns, Thanks!"
Vicki Walden
September 29, 2026
1
out of
5
rating by Vicki Walden
"Had them for years. Roof was damaged in a storm and nope….no help from them! But yet our next door neighbors have State Farm and their agent got their roof replaced and covered! Your insurance is only as good as your AGENT!"
Will Ashby
September 24, 2026
5
out of
5
rating by Will Ashby
"⭐⭐⭐⭐⭐
I had a great experience with Jim and Eva at State Farm! I was on a time crunch and needed a specific policy completed quickly to meet vendor requirements for my cleaning company. They went above and beyond to help me get everything taken care of and made the entire process smooth and stress-free.
Jim, Eva, and the entire team at this location are absolute rock stars. They’re responsive, professional, and genuinely willing to help when you need it. I really appreciate the great service and highly recommend this team!"
We responded:
"Thank you so much for the 5 stars, Will! We really appreciate your support. It means a lot to Eva and our entire professional team when a fellow business owner takes a second to recognize our actions. We work hard every day to provide that level of support for all of our great KC metro customers. Welcome - thanks for the business - And have a great weekend!"
Lea Henry
September 24, 2026
5
out of
5
rating by Lea Henry
"Been with them for 20+ years. They are the best!"
We responded:
"Thank you so much for the 5 stars, Lea! We truly appreciate your feedback - especially from someone like you who really knows how we operate! You and your family have been so wonderful to help all these years and I hope we continue to exceed your expecations. We are always happy to help whenever you need us. "
Leo Jackson
September 22, 2026
5
out of
5
rating by Leo Jackson
"Lori R. Was a lot of help with breaking down the coverage I have and helped me get better coverage(home and auto)."
We responded:
"Hi Leo! We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know Lori exceeded your expectations. She is amazing and has not only the knowledge/experience to do this job well, but she also has the empathy to handle the tough insurance issues we all face. Thanks for your business & have a great weekend!"
Xiaoyu Zhang
September 22, 2026
5
out of
5
rating by Xiaoyu Zhang
"Ashley was very helpful. Quickly answer questions or respond quickly in an emergent situation."
We responded:
"Hi Xiaoyu! Ashley and our entire professional team pride themselves and speed, accuracy, and understanding. Ashley models that behavior and I will make sure she knows it is appreciated. Thanks your for your business & have a great weekend. Go Chiefs!"
Stephanie Hartner
September 21, 2026
5
out of
5
rating by Stephanie Hartner
"Such an easy, smooth, kind process in such a short notice."
We responded:
"Hi Stephanie! Thanks for the 5-star review! Happy to hear things went well with your insurance interactions. Our goal is always to exceed expectations to be there for you when you need us. Thanks for your business & have a great weekend!"
kent taylor
September 21, 2026
5
out of
5
rating by kent taylor
"very helpful and assessable"
We responded:
"Thanks so much for the 5-star review, Kent! Our dedicated team really appreciates your support here in Lees Summit. Just reach out anytime if you need our help - we’re here for you and all of our great car insurance & home insurance customers. Thanks for your business & have a great day! "
Danny Wilson
September 18, 2026
5
out of
5
rating by Danny Wilson
"My new agent was very helpful and took care of what I needed and will use her again .."
We responded:
"Hi Danny! Thanks for the 5-star review. It looks like you worked with Andrea and she is AWESOME! I'm very glad your switch to our agency went well and welcome to State Farm. We want to prove that great service and coverage can also have a great price. Thanks for your business & have a great weekend! "
D Rich
September 17, 2026
5
out of
5
rating by D Rich
"I have always had excellent service from Jim Hallam’s office. His employees always go above and beyond to meet your needs! I even had my Mom switch from Farmers to this State Farm office. The latest employee to make my day was Eva, she is just one of several, who have helped me. Thank you! You all are the best!"
We responded:
"Thank you so much for the 5 stars, Debbie! Eva is AMAZING and we really appreciate your support. If you ever need anything, feel free to reach out anytime. We appreciate your insurance business and have a great day!"
Melissa Burgess
September 15, 2026
5
out of
5
rating by Melissa Burgess
"I worked with Lori at this office and I was very impressed! She was very knowledgeable and helpful. She treated me with kindness and respect and throughly explained insurance information to me. The office felt very family centered and Jim Hallam came in and met me and talked with me for a bit. I felt very comfortable there! Highly recommend from a 30yr old mom who knows nothing about insurance!"
We responded:
"Thanks so much for the amazing review, Melissa! Lori is awesome and our entire dedicated team really appreciates your support here in Lees Summit. Just reach out anytime if you need us - we’re here for you and excited to help with your car insurance, home insurance and life insurance needs. Have a great day & thanks for your business! "
M M
September 13, 2026
1
out of
5
rating by M M
"The contact information on our policy was mysteriously changed. Have tried calling for months/weeks no one answers the phone. Called the 1-800 number, zero help but confirmed it was changed by the agents office. Eventually got wind of a laughingly massive rate hike. Decided to cancel. Kept calling, no answer. Called the 1-800 number again told them of cancellation and the date that I wanted it canceled. They had to send the information to Mr. Hallam and I was assured that the agent/his office would have this processed by my deadline/timeline. Today, I got a “thanks for being a customer” letter in the mail with the correct contact information. Odd for multiple reasons. Called their office and got an answering service who muted me. Thought the call dropped so I called back. The person answered but muted me again. So I called the 1-800 people, yet again. Found out today that my policy was still active and they blatantly ignored the cancellation request. Escalated the issue and filed a complaint. The amount of money that is due back to us is no small amount. This absolutely needs to be rectified. If this goes ignored I will call the state and file a complaint with the insurance commissioner. I didn’t want to write a review but if this gets their attention to this matter, then so be it.
It was suggested in their response that we were new customers. No. I sought them out several years ago based on the glowing reviews. I initiated the cancellation through the customer service line because no one would ever answer the phone at Mr. Hallam’s office. The customer service rep and his supervisor who escalated this matter both confirmed that his office received my notice then blatantly ignored my request for cancellation weeks ago. Which in turn is delaying my refund. I am happy that my review was not ignored so maybe there will be a speedy resolution."
We responded:
"My idea that you are a new customer was a guess since we still don't have any identifying information to contact you from. As I suggested, please email me at jim@jimhallam.net or call 816-554-2100. Yes, we do respond quickly to all forms of communication - calls, text, emails, voicemails and reviews. However, we cannot identify you based on a review. Due to many agents retiring, we have received many customers who have had policy changes and that was why I went that direction. Your cancelation will be processed based on the date requested. We don't avoid cancelations or any policy activities. Again, I am sorry for the communication issues but if youcan please email or call we can get this processed. Thanks!"
Susan Fraley
August 31, 2026
5
out of
5
rating by Susan Fraley
"I can always count on Lori Richardson to quickly answer questions or respond quickly in an emergent situation. Lori explains benefits and what to expect in a way that is easy to understand. She genuinely cares and never hesitates to help. Thank you, Lori!"
We responded:
"Hi Susie! Lori is AMAZING! and our entire licensed team really appreciate your 5-star review! Providing great service is always the goal for all of our great Kansas City metro customers, and we’re so happy to know we met your expectations. Thanks for your life-long business & have a great day!"
bea har
August 25, 2026
5
out of
5
rating by bea har
"Ashley was very helpful. I just opened up an auto insurance policy and i am paying half of what I was with another company. Thank you."
We responded:
"Wow - thanks Bea for the amazing 5-star review! It means a lot to Ashley & our entire dedicated team here in Lees Summit to know you had such a great experience with us. Savings is just the start - we offer top service and great coverage as well. Welcome to the Farm and thanks for your business. "
Dave Howard
August 25, 2026
5
out of
5
rating by Dave Howard
"The office personnel are great"
We responded:
"Hi Dave! Thanks for the review. We work very hard on offering the best service and we hope to always achieve that goal. State Farm is also working to reduce all insurance rates and I think you will see some very good news in 2026 in that arena. Thanks for your business & have a great day!"
Dustin Couts
August 24, 2026
5
out of
5
rating by Dustin Couts
"Been a client for years and they are super reliable and responsive."
We responded:
"Thank you so much for the 5 stars, Dustin! We really appreciate your support. Our professional team loves helping you and all of our great Kansas City customers. We will always work hard to earn your business. Have a great day!"
Kevin Brunette
August 23, 2026
1
out of
5
rating by Kevin Brunette
"Just the worst! I usually only give good reviews but this office deserves less than one star."
We responded:
"Hi Kevin, thank you for your review. We’re very sorry we didn’t meet expectations and would really appreciate the chance to speak with you directly and make things better. Our team cares about every customer and every interaction so whatever we did to cause this concern we will work hard to fix it. Thanks!"
Michael Dodig
August 21, 2026
5
out of
5
rating by Michael Dodig
"Always great service from Jim and his staff."
We responded:
"Hi Michael! Thanks for the 5-star review. This means a lot to our office coming from a great community leader like you. Thank you for your business & friendship. We will continue to do our best for you and all of our great Kansas City metro customers. "
John R
August 18, 2026
5
out of
5
rating by John R
"Everyone is always so helpful and courteous."
We responded:
"Thank you so much for the 5 stars, John! We truly appreciate your feedback and are always happy to help whenever you need us. Our professional team is always happy to help all of our great Kansas City metro customers with the car and home insurance needs. Thanks for youR business & have a great day!"
Corbett Jones
August 13, 2026
5
out of
5
rating by Corbett Jones
"Fast Service!"
We responded:
"Thank you so much for the 5 stars, Corbett! We really appreciate your support. It's great to hear our professional team was able to help you quickly - We work hard for all of our KC metro customers to be fast, knowledgeable & understanding when we help with car insurance and home insurance issues. Thanks for your business & have a great weekend!"
Barbara Bivens
August 13, 2026
5
out of
5
rating by Barbara Bivens
"I had a very positive experience. I was reluctant to even talk to them, but when I talk to them, they gave me a great quote better than what I had. It was easy Peezy and now we’re insured and happy about the price."
We responded:
"Thanks so much for the amazing review, Barbara! We really appreciate your support, and a great price is just the beginning! Our experienced Lee's Summit team loves hearing that it was worth it to give us a try for your insurance needs. Welcome to the neighborhood and thanks for your business! "
Eli Strother
August 10, 2026
5
out of
5
rating by Eli Strother
"From the start with the phone call she very professional courteous about my time and wanting to discuss about how she can save me money on my auto policy she put a quote together for me in a matter of minutes I didn’t have to wait the next day and call her back she called and put it in a text at that time I felt good and comfortable, when she called back we went over the policy and I felt this just wasn’t business it was personal, she went above and beyond to make us part of the State Farm family
What a great person to work with on our policies
Thank you State Farm for Ashley"
We responded:
"Hi Eli! Thank you for the 5-star review and kind words about Ashley! I agree she is AWESOME and our entire team of professionals all aim to provide that good neighbor service State Farm is famous for to our car insurance and home insurance Kansas City metro customers. We really appreciate your business and hope you have a great day!"
Patrick Sehorn
July 30, 2026
5
out of
5
rating by Patrick Sehorn
"Ashley is great to work with. She did a comprehensive review for me. She is very thorough and helpful."
We responded:
"We really appreciate your 5-star review! Ashley is very thorough and really experienced - which is critical when purchasing insurance. Many people think DIY is the way to go but why not get an expert for the same price? Providing great service is always our goal, and we’re so happy to know we met your expectations. Thanks for your business & welcome to State Farm!"
Zalman Kohen
July 30, 2026
5
out of
5
rating by Zalman Kohen
"★★★★★
Jim Hallam and his State Farm team were attentive, responsive, and incredibly helpful throughout the entire process. They promptly provided quotes, answered all our questions, and made everything smooth and easy. Highly recommend!"
We responded:
"Wow - thank you Zalman for the amazing 5-star review! It means a lot to our dedicated team here in Lees Summit to know you had such a great experience with us. Welcome to State Farm Insurance and please contact us if you have any questions or ever want to talk. Having real humans and not 800 numbers still means something when you are dealing with complex insurance issues. Thanks for your business & have a great day! "